Our services

Practical support for families and individuals.

We are committed to a high standard of service for everyone we support, working in partnership with our funders to respond to diverse needs with care and clarity.

How we can help

Five connected areas of support.

Each service is grounded in individual needs, safe practice and clear communication.

  • Supervised Family Access Service

    We facilitate supervised visits between people using our service and their families in a controlled, safe environment.

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  • Supervised Access Transport for Children

    We provide transport for people who would otherwise be unable to attend an arranged family access visit.

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  • Community Outreach Support Service

    Person-centred community support helps individuals develop appropriate social skills as they take part in their communities.

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  • Emergency Outreach Support Service

    Urgent community support is available for individuals facing sudden, unplanned changes in their circumstances, including at short notice.

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  • Other Emergency Support Service

    We support our funders by providing urgent assistance to children facing sudden, unplanned changes, while maintaining the quality of our service regardless of notice period.

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A parent holding a young child while sitting together beside the water

Important information

Understanding supervised family access.

Supervised access

In some situations, a court may decide that an access order requires supervision. This means an adult other than the parent having access must be present throughout the time the parent and child are together.

Family support centres in Ireland

In Ireland, the Child and Family Agency (Tusla) is responsible for providing a safe place for children of separated parents to meet with one or both parents, including when recommended by a court. A professional supervises the visit in a safe environment, and the level of supervision depends on the court order.

Positive parental relationships

At Hopeful Hearts, we believe it is important for children’s development to maintain a positive relationship with both parents, even when they do not live together.

Get in touch

Need to discuss a service or referral?

Tell us what support you are looking for and we will help you understand the most relevant next step.